Refund and Returns Policy
Thank you for your purchase at our online webshop Fleteza.com We hope you are satisfied with your order. However, if you are not completely satisfied or have an issue with your product(s), we are pleased to offer you the option of returning it(s) according to our returns policy below.
Return conditions:
- You have the right to return your product(s) within 14 days of receipt.
- The product must be unused, undamaged and in the original packaging.
- The product must be returned together with a copy of the original invoice/receipt.
Returns process:
- Please contact our customer service via email at info@fleteza.com to register your return. Please include your order number, the product(s) you wish to return and the reason for the return.
- After receiving your return request, we will provide you with further instructions and the return address, which is: Generaal Lemanlaan 39, 8310 Brugge, België.
- Pack the product(s) carefully in the original packaging to prevent damage during transport.
- Please return the product(s) to the return address provided. The costs for returning are at your own expense.
- Once we have received the product(s) in good condition, we will process the refund. The amount will be refunded to the original payment method you used when placing your order, minus any shipping costs. This process may take several business days.
Did you accidentally provide an incorrect delivery address? Please contact us as soon as possible. We will do our best to change the order for you before it is shipped.
Purchases via Klarna: If you have made your purchase via the Klarna payment method, you have the right to return the goods purchased via Klarna within 14 days after you have received the product and it is in pristine condition. i.e. not opened.
Exchange:
It is currently not possible to exchange products. If you would like to receive a different product, we recommend that you place a new order and return the unwanted product according to the returns policy.
Defective or incorrectly delivered products:
If you have received a defective product or if the wrong product has been delivered, please contact our customer service immediately via info@fleteza.com. We will resolve this for you as quickly as possible.
When will I get my money back:
We will try to refund your money within 14 working days after we have received your return. If you have not received a refund after 14 days, it may be that your return has not yet arrived. We kindly request that you send us your track & trace number so that we can assist you further.
We strive to handle your return as quickly and efficiently as possible. If you have any questions about our returns policy, please feel free to contact our customer service team.
Yours sincerely,
Fletëza team
Email: info@fleteza.com