Terms & Conditions
CUSTOMER CARE
Delivery Information
Delivery within the European Union 4-12 working days.
Please be aware that customers outside Kosovo may incur additional customs duties or taxes or other customs requirements.
Any such customs duties or taxes may be significant so please ensure you confirm the position before placing your order.
We are not responsible for any such customs duties, taxes or requirements, nor are we responsible for any parcels returned for unpaid customs duties or taxes or non-compliance, and we will not issue refunds under these circumstances.
If you have any other delivery questions please contact us at info@fleteza.com
Our products are shipped through the official postal service of Kosovo (Posta e Kosovës) to ensure reliable and timely delivery.
Returns
Due to the nature of our products, we are unable to accept returns.
TERMS OF USE
Please read these Terms of Use carefully before you start to use our website, as these will apply to your use of our website: www.fleteza.com . If you do not agree to these Terms of Use, you must not use our website.
By using our website, you confirm that you accept these Terms of Use and that you agree to comply with them.
What is the purpose of these Terms of Use?
These Terms of Use (together with the documents referred to below) explain the terms on which you may use our website. Use of our website includes accessing and browsing our website.
We may revise these Terms of Use at any time by amending this page. Please check this page from time to time to take notice of any changes we make, as they are binding on you.
If you breach these Terms of Use in any way, we may take such action as we consider appropriate.
We may update our website from time to time, and may change the content at any time. However, please note that any of the content on our website may be out of date at any given time, and we are under no obligation to update it.
What other terms apply to my use of the website
These Terms of Use refer to the following additional terms, which also apply to your use of our website:
Our Privacy Policy, which sets out (i) the terms on which we process any personal or other data we collect from you, or that you provide to us by using our website; and (ii) information about how we use cookies on our website.
Our Terms & Conditions, which apply if you purchase products on our website.
Who operates the website?
Our website is operated by Fletëza, Address: Ramiz Sadiku Complex, Prishtina 10000 Kosovo
What should I be aware of when accessing the website?
Our website is directed principally at people residing in the European Economic Area. We do not represent that content available on or through our website is appropriate or available in other locations. We may limit the availability of our website or any service or product described on our website to any person or geographic area at any time. If you choose to access our website from outside the European Economic Area, you do so at your own risk.
You are responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.
We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access to our website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period.
Can I link to the website?
You may link to our website, provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not:
Establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Establish a link to our website in any website that is not owned by you.
Frame our website on any other website or create a link to any part of our website other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our website other than that set out above, please contact info@fleteza.com.
What am I prohibited from doing?
You may use our website only for lawful purposes. You may not use our website:
In any way that breaches any applicable local, national or international law or regulation, or these Terms of Use.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
What about viruses?
We do not guarantee that our website will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our website. You should use your own virus protection software.
You must not:
Misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
Attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website.
Attack our website via a denial-of-service attack or a distributed denial-of-service attack.
By breaching the above restrictions, you may commit a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
What about third party links and resources in the website?
Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources (see ‘How do you limit your liability’ below).
What about intellectual property rights?
We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our website for your personal use and you may draw the attention of others within your organisation to content posted on our website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.
You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our website in breach of these Terms of Use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Can I rely on information on the website?
The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.
Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete, up-to-date or free from errors or omissions.
The views expressed by other users on our website do not represent our views or values.
How do you limit your liability?
Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
If you are a business user
To the extent permitted by applicable law, we exclude all implied conditions, warranties, representations or other terms which may apply to our website or any content on it.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: (i) use of, or inability to use, our website; or (ii) use of or reliance on any content displayed on our website.
Please note that, in particular, we will not be liable for: (i) loss of profit, loss of business, loss of goodwill, business interruption or loss of business opportunity (and in each of these cases whether the losses suffered are direct or indirect); or (ii) any, special, indirect or consequential losses.
If you are a consumer user
Please note that we only provide our website for your domestic and private use.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability apply to our liability in connection with purchases of products on our website, as set out in our Terms & Conditions.
Which law applies to these Terms of Use?
These Terms of Use are governed by Kosovan law and are subject to the exclusive jurisdiction of the courts of Kosovo, except for consumer users resident neighbouring countries who may bring proceedings in their respective countries.
How can I contact you?
To contact us, please email us: info@fleteza.com
SITE POLICY
Privacy Policy
Pristine Original L.L.C (“us”, “we” and “our”) is committed to protecting the privacy of those who use and order products on our website www.fleteza.com. This Privacy Policy explains how we collect and process your personal data (data) through the use of our website, including any data you may provide through this website whilst you browse or when you purchase a product. This website is not intended for children and we do not knowingly collect data relating to children. It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them. Please read this Privacy Policy alongside our Terms of Use and our Terms & Conditions.
Contact Us
Fletëza is the data controller and is responsible for your personal data. If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:
Full name of legal entity: Fletëza SH.P.K
Email address: info@fleteza.com
Postal address: Ramiz Sadiku Complex, Prishtina, Kosovo, 10 000
Your Data Rights
Under certain circumstances you have rights under data protection laws in relation to your personal data, as follows:
The right to access the personal data we hold on you and other information about how we use it, who we share it with, where we obtain it, and how long we keep it for. We will usually have one month to respond, except for complex or multiple requests where this may be extended by a further two months. A fee is not normally chargeable for such a request, but if we choose to respond to any manifestly unfounded or excessive requests, we may charge a reasonable fee for doing so.
The right to request that we correct and update any inaccurate or out of date personal data we hold about you.
The right to data portability, which means the right to receive an electronically readable copy of your data, where your personal data was collected with your consent or under performance of contract, and our processing of that personal data is carried out by automated means.
The right to withdraw your consent to the processing of your personal data at any time, where such processing is subject to your consent.
The right to object to the processing of your personal data or to request that we erase your data, where we no longer have a legitimate reason for processing such data or it is being processed unlawfully.
The right to lodge a complaint with the Kosovo data protection regulator, the Information Commissioner’s Office (ICO), if you think that we are breaching your rights under Data Protection Law.
If you wish to exercise any of your rights above or raise a complaint around how we have handled your personal data, please contact info@fleteza.com
We may ask for more information from you to verify your identity or clarify the nature of your request before we can respond in full.
What is our legal basis for processing?
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstance:
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Where is it necessary for the performance of a contract with you, in particular in relation to the placing of an order on our website and shipping such goods. We will rely on our legitimate interests to conduct such activities as:
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
To understand the effectiveness of the advertising we serve to you.
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
Such legitimate interests include the provision of administration and IT services, network security, to prevent fraud, to study how customers use our website and products, to develop them, to grow our business and to inform our marketing strategy.
What data do you collect from me?
When you use our website, we collect data in the following ways:
Data you submit to us. When purchasing an item or when communicating with us (for example to request information about, or report a problem with, our website or our products, or when you sign up for marketing emails or amend your marketing preferences) you provide us with data about yourself. This data may include your name, address, e-mail address, phone number, and location.
Technical data we collect from you. Technical data, about your device and your visit, which is generated when you use our website, will be collected by us, in some cases by third parties. This includes:
Device Data: we collect data on the type of device or platform (such as a computer or mobile device) used by you to access our website. This includes data about the device itself, its operating system, the web-browser type and version you use and your browser language and plug-ins. We collect additional data when you access our website from a mobile device, for example data relating to your mobile network. This data is collected / stored by Google Analytics.
Location data: your use of our website generates geographical data, including the location, time zone of your device and IP address, which is collected by Google Analytics, and Woo commerce.
Log data about your visit: use of our website automatically generates data about your unique visit which we log using a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This includes data about your internet service provider, the number and timing of clicks to and from our website content; pages viewed; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
We do this to find out things such as the number of visitors to the various parts of the site in order to optimise your experience. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
How and why do you use my data?
We shall respect and protect the privacy of your data, and it will only be used as necessary for the purposes set out below.
- Data you submit to us.
We use this data in order to:
take and fulfil customer orders for products;
process payment for your products *;
obtain credit authorisation from your card issuer *;
contact you with any queries about your order;
generate reports for accounting purposes;
send you marketing emails/newsletters which you have asked to receive;
enable us to comply, monitor compliance with, carry out our obligations or exercise our rights under this Privacy Policy, our Terms of Use and our Terms and Conditions
delete or anonymise your data.
*Note: We (Fletëza) do not collect or store ANY customer payment details. This is done using trusted third party suppliers, ProCredit Bank Gateway payment who collect and safeguard this data.
- Technical data we collect.
We use this data to:
administer our website and for our own troubleshooting, analysis, testing, research and statistical purposes;
improve and optimise our website and the way content is presented;
keep our website safe and secure;
allow you to use interactive features of our website;
enable us to comply, monitor compliance with, carry out our obligations or exercise our rights under the Privacy Policy, our Terms of Use and our Terms & Conditions
delete or anonymise your data.
Will you disclose my data to third parties?
We will not sell, exchange or otherwise distribute your personal information to unaffiliated third parties without your consent, except to the extent required by applicable laws and regulations, or as set out in this Privacy Policy. We share data we collect within our corporate group and with selected trusted third parties including:
our business partners, suppliers, and sub-contractors in order to provide our services (for example where we enter into agreements with third parties who provide services to us or on our behalf relating to performance of a contract with you);
Analytics and search engine providers that assist us in the improvement of our website and the services we provide;
How and where do you store my data?
We take steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Your order data will be held for the duration of 6 years from the end of the financial year in which the transaction was made (January 31st), to comply with our legal and contractual obligations. After this period it is anonymised and held for statistical / record keeping purposes, and any data that could be used to identify you will be deleted.
Technical data such as your IP address collected on our behalf by Google Analytics when visiting our site, will be kept indefinitely and only be processed in a way that does not identify any individual user. This data will not be combined with other data in order to identify you. We do not make, nor do we allow Google to make, any attempt to find out the identities of those visiting our website.
How do you ensure my data is secure?
We take appropriate technical and organisational measures, physical and electronic, to ensure the security of your data and only work with trusted third parties who provide equivalent protections sufficient under the GDPR. However, the transmission of information via the internet is not completely secure. We do our best to protect your data, though we cannot guarantee the security of your data transmitted to our websites and any transmission is at your own risk.
What about hyperlinks and links to other websites?
Our website may provide links to and from the websites of our affiliates, and business partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these websites’ privacy policies or for the way in which third party websites collect or process data. Please check these policies before you submit any data to these websites. You understand, acknowledge and agree that all access to and use of any such third party website by you shall be at your own risk.
How do you use cookies?
What are cookies?
A cookie is a computer file consisting of letters and numbers which is installed on your device when you visit a website and which allow our website to recognise a user and retain that user’s preferences when they return. Cookies do not collect data, instead they serve to act as unique identifiers, or information caches, which can be used to identify a user’s preferences, settings or previous activity and which in turn enable website operators to provide an optimised, improved and more individualised browsing experience.
Some internet browsers will temporarily store website data using a process known as ‘caching’. The creation of a website cache may improve loading speed and responsiveness and, in some cases, provide offline functionality. Most internet browsers support HTML 5 which permits website caching. Website caching typically requires greater storage capacity than cookies which, in turn, may provide greater improvements in speed and functionality.
How do you use cookies?
Cookies distinguish you from other users of our website. We and our partners use cookies to store your regional shop preference, for website analytics and to allow you to make purchases and related payments. This allows us to optimise your individual browsing experience and improve our service to you.
We drop the following cookies on your device when you visit our website:
palace-cookie-policy: This tells us whether you have been shown the banner informing you of our cookie policy.
palace-shop-select: This tells us which of our shops that you have set as your preference.
Our partners Google Analytics will also drop cookies on your device when you browse our site and make purchases. Details of the cookies they use, their purposes and further details are here:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
How do I manage cookies?
Whilst we advise that you allow the installation of cookies on your browser or device when using our website, you are not obliged to do so and you can choose to reject cookies by adjusting the settings for your browser or device. You can also delete those which already exist using the settings on your browser and/or device (however, this may interfere with your use of our website and adversely affect your browsing experience).
Find out how to manage cookies at your browser’s site, some of which are linked below:
Google Chrome
Microsoft Edge
Mozilla Firefox
Microsoft Internet Explorer
Opera
Apple Safari
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
What about amendments to this Privacy Policy?
Any changes to our Privacy Policy will be posted on this page or by other means of communication where appropriate. Please revisit this page from time to time to see any amendments or revisions, as the version then in force will apply whenever you use our website and your continued use of our website confirms your acceptance of the amended Privacy Policy.
If you have any additional questions about how we use your personal data after reading this Privacy Policy please contact: info@fleteza.com.